PrintBox focuses on providing all our clients with the best possible printing experience and products. If for any reason you are not completely satisfied with your order, please promptly contact us. All defects and order issues must be reported to us within 10 days of receiving your order.
We offer full refunds as house credit or reprints on defective print orders.
Determination of order defects is at the discretion of PrintBox. Customer will be required to submit digital photos to document the product’s defects. In some cases, Customer will be required to mail samples of the defective prints to us.
In extreme cases, Customer will be required to ship defective product(s) back to us at their own expense and in a reasonable time frame. In cases where the order is required to be shipped back to us at Client expense, we may reimburse Client for shipping if a defect is determined to exist.
Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless a carrier delivers a defective product or fails to deliver an order.
Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at our discretion.